HOW TO SELF-INSTALL YOUR NEW INTERNET SERVICE

Have you ever wondered how to self-install your new internet service? You can usually achieve this by following the instructions given to you by your service provider. 

It’s often a simple process that involves plugging in the modem and router to a central location of the home and signing onto the network using a default password before updating it to a password of your choosing.

While it might seem overwhelming to take on such a technical task, we’ve done it before and have helped many others complete their own internet self-installation, so you can do it, too.

Below, we share how to self-install your new internet service with step-by-step instructions. While details may vary depending on your service provider, these instructions should help you get up and running.

MAKE SURE YOU’RE ELIGIBLE

Before you begin the process of self-installing your new internet service, it’s crucial to check that you’re eligible to do so. Your eligibility is typically indicated by whether or not you were given (or offered) a self-installation kit when you signed up for the service.

If you don’t have a self-installation kit, that usually means you’re not eligible to self-install and will need to wait for a technician to do it for you. Waiting for a technician can take days or even weeks. If you’re eager to get online, self-installing is your fastest option.

Some addresses may not be eligible for self-installation if there has never been internet provided at that address by the provider before. You can find out if you’re eligible by entering your street address as you order your internet online. Another option is utilizing chat or their customer service phone number to check.

Other providers may not offer a self-installation option. Some popular providers that do offer this option include:

  • At&T
  • Century Link
  • Google Fiber
  • Cox Communications
  • Spectrum
  • Verizon
  • Xfinity

If you’re eligible for self-installation but still prefer to have someone do it for you, that’s possible, too. However, you’ll need to wait longer for an available technician.

Also, if you have a provider like Verizon, your self-installation might be a bit harder. Here is an extra resource on this

ORDER A SELF-INSTALLATION KIT

If you’re eligible to self-install your new internet service, you should have received (or been offered) a self-installation kit. Your kit will include everything you need to get online, including the:

  • Modem
  • Router
  • Coaxial cables
  • Ethernet cables
  • Printed instructions or a link to access online instructions

If you didn’t receive a self-installation kit, don’t worry. You can try ordering one from your internet service provider’s website or customer service line. They may even send one to you overnight so you can get started as soon as possible.

You may need to return your old equipment before they ship you a new self-installation kit if you’re upgrading your internet speed and need a new modem that’s compatible with the higher speeds.

FOLLOW INSTRUCTIONS AS PROVIDED

Once you have your self-installation kit, it’s time to get started. The first thing you’ll want to do is read through the instructions provided. Either read the printed material that came with your kit or follow the link to online instructions.

It’s crucial to follow the instructions since they are specific to your service and equipment. Don’t try to shortcut the process, as it could result in problems later.

If you have questions about the instructions, don’t hesitate to contact your internet service provider’s customer service department for help.

FIND A CENTRAL LOCATION TO INSTALL

One of the first things you’ll need to do is find a central location to install your modem and router. A good location should be somewhere near an outlet and close to where your main computer or TV is located. 

You don’t want to place it on either end of the house, as the WiFi signal may not reach the other side. Try to find a place that’s in the middle of your home so it can reach every room. It’s also important that the location has enough ventilation to help keep your equipment cool.

If you’re not sure where the best place to install your modem and router is, take a walk around your home and look for potential locations. Once you’ve begun the installation process, you can try doing a test WiFi connection from that location to double-check the strength of your signal from various spots in the house.

INSTALL THE MODEM

Once you’ve found the best location for installation, it’s time to set up your modem. Start by plugging the power cord into an outlet and then connecting it to the back of the modem.

To do this, take the modem out of the box and use the cord to plug it into the wall. You may be plugging it into a:

  • Phone jack
  • Coaxial jack
  • Optical or Ethernet jack

The specifics will vary for different providers, so refer to your specific provider’s instructions.

CONNECT MODEM AND ROUTER

Now, plug your modem into your router to connect the two using an Ethernet cable.

PLUGIN ROUTER

Plug your router in so that both devices are plugged into the wall and connected to each other.

WAIT FOR A LIGHT INDICATOR

After about 30 seconds to 1 minute, check the light status on your modem and router. They should be blinking or solid, depending on your provider’s instructions.

LOCATE NETWORK DEFAULT PASSWORD

Check the back of the router or the box it came in for a network default password. You’ll use it to sign on to your WiFi for the first time.

CONNECT TO WIFI FROM YOUR DEVICES

Using your default password, connect to your WiFi network. Once you’re connected, you should be able to follow the instructions given to you by your provider to change the password to something you’d prefer.

WRAPPING UP

By following these simple instructions, you should know how to self-install your new internet service without any problems. 

If you have any trouble along the way or run into issues, don’t hesitate to reach out to your provider’s customer service department for help. They’ll be more than happy to assist you.

Guest Contributor: Andreas Grant

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