Process automation has become increasingly popular in recent years as businesses strive to improve their productivity and efficiency. By automating routine and repetitive tasks, companies can save time and money while also reducing errors and increasing accuracy. However, while process automation has many benefits, it’s important to understand whether it actually improves productivity in the long term. In this article, we’ll explore the advantages and disadvantages of process automation and discuss whether it truly delivers on its promise to improve productivity.


Process automation involves the use of technology to automate routine and repetitive tasks in a business process. This can include everything from data entry to invoicing to customer service. By automating these tasks, companies can reduce the amount of time and effort required to complete them, which can lead to significant productivity gains.


One of the biggest advantages of process automation is that it reduces the risk of errors and improves accuracy. When tasks are completed manually, there is always the possibility of mistakes being made, whether due to human error or fatigue. Automation eliminates these risks, ensuring that tasks are completed correctly every time. This not only saves time but can also reduce costs associated with rework or customer complaints.


Another benefit of process automation is that it frees up employees to focus on more important tasks. By automating routine tasks, employees can spend more time on value-adding activities that require human expertise and creativity. This can lead to increased innovation, better customer service, and improved overall performance. For example, conveyor belt rollers have been a great innovation in the realm of productivity, as they allowed employees to not bother themselves with repetitive and time-consuming tasks, which brings us to our next point.


However, like everything else in life – there are drawbacks. For example, the implementation of automation can be costly and time-consuming. It may require significant investment in technology and infrastructure, as well as training for employees. Additionally, not all tasks can be automated, and some may require human intervention or oversight.

The initial investment in technology and infrastructure can be significant, particularly if a company is starting from scratch. Automation usually requires the purchase of new softwarehardware, and equipment, as well as the hiring of additional staff to implement and maintain the systems.

In addition to the upfront costs, there may also be ongoing expenses associated with process automation. This can include maintenance and upgrades to hardware and software, as well as training for employees to ensure they can use the new systems effectively.

Furthermore, implementing process automation can be a complex and time-consuming process. It may require significant planning and coordination between different departments and teams, as well as careful testing and monitoring to ensure the systems are functioning correctly. This can take weeks or even months to complete, during which time employees may need to take on additional workloads or be temporarily reassigned to other tasks.

It Improves Communication

Furthermore, process automation can also improve communication and collaboration within a team. By automating tasks and streamlining workflows, employees can work more efficiently and effectively together. This can lead to better teamwork and greater accountability, which can further improve productivity.

It Leads to Job Displacements

Another potential issue with process automation is that it can lead to job displacement. When tasks are automated, there may no longer be a need for as many employees to complete them, which can lead to layoffs or downsizing. This can have negative consequences for morale and employee retention. There are some especially frightening statistics about job displacement due to automation. Studies have shown that it has the potential to eliminate around 73 million jobs in the U.S. by 2030.

Will it Actually Improve Productivity?

Finally, it’s important to consider whether automation actually improves productivity in the long term. While there may be short-term gains, it’s possible that automation could lead to complacency and reduced innovation over time. Employees may become reliant on automated systems and lose their ability to think critically or problem-solve. This could ultimately lead to decreased productivity and competitiveness.

So, does process automation improve productivity? The answer is not a simple yes or no. While there are certainly benefits to automation, it’s important to weigh these against potential costs and drawbacks. Companies should carefully consider which tasks are most suitable for automation and whether the benefits outweigh the costs. Additionally, companies should ensure that employees are adequately trained and supported throughout the automation process to minimize negative impacts on morale and productivity.


            All in all, process automation has many potential benefits, including improved accuracy, increased efficiency, and better teamwork. However, there are also potential drawbacks, such as the cost and time required for implementation and the risk of job displacement. Ultimately, process automation improves productivity depending on a variety of factors, including which tasks are automated and how employees are trained and supported. Companies should carefully consider these factors when deciding whether to implement automation in their processes.

Guest Contributor: Mike Parsons


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